How many times as a manager have you been faced with an issue with an employee and you were pushed to your breaking point? I imagine more times than you’d like to. Your initial reaction is to take it personal. Don’t. You’ll just exacerbate the situation. Make note of it. Time, date, situation and….give it to HR.
No, this isn’t the easy way out; it’s the smart way. Human Resources is trained to handle difficult issues and they know what is and isn’t acceptable in the work place.
Many times, issues will come up with employees that test your patience. You don’t want to react in a way that will cause more trouble. what happens if you react negatively? Now the employee has “ammunition” to use against you if they choose to complain about the way you have handled the situation. It’s best to take a deep breath, compose yourself and make record of what happened immediately so that you record everything as accurately as possible. Then, pass it on to HR and let them do what they’re good at.